Contact

Instagram @_printsbygigi
Facebook @printsbygigi
Email printsbygigii@outlook.com

Turnaround

Our current turnaround is 3 weeks. This applies to both printed and digital orders. This does not include QLD public holidays or annual leave.
If you need your order sooner than this, feel free to purchase our 'Fast Track Priority' option here!

Digital Files

Digital files are emailed to your checkout email as a high quality PNG. Our files can be printed from sizes as small as 6x4”, all the way up to A3.
If you require a file applicable to print larger than A3, please contact us prior!

Self Printing

To print your digital print yourself, simply use a trusted local professional printing company. Officeworks is also a great printer to order with!
Please refrain from using Kmart, Target, Big W or any other retailer who does not specify in print work. We’ve found they alter the colours and quality negatively.

Paper Types & Sizes

Our prints vary from sizes A5 up to A3. Unfortunately we cannot bigger than A2 or above (hopefully in future!)
All sizes are available in either linen or glossy (see below)

Linen V Glossy

Ah, a question we get asked frequently!
Glossy- Shiny and reflective. Your typical image paper. A smooth feel.
Linen- Our most popular. Matte and textured. A cotton feel.
See our Instagram highlight ‘printed’ for a closer look!

Order Notifications & Updates

All order related emails are sent automatically via Shopify.
Order Confirmation- Within 5 minutes of ordering. Make sure to check junk/spam. If you still can’t locate it, simply let us know and we’ll try and resend from our end!
Shipping Notification- 2 weeks once order has been dispatched or emailed.
Delivered Notification - 5 to 7 days for Standard Shipping. 1-3 days for Express Shipping.

Custom Ideas

Have a print idea that you can’t find on the website? We may be able to create it for you!
Just pop us a message on one of our socials and we’ll see if we can come up with something to match your expectations.

Refunds & Exchanges

Exchanges
Not available due to all prints being personalised.
Refunds
Available for the following
- print is damaged in transit
- print is the incorrect colour, design or size
- a spelling or punctuality mistake
The above is applicable if customer has opted for no replacement to be sent.

T&Cs

The following prints require approval via email prior to printing and shipping:
Life Events
Generations
Bestie/Sibling
We cannot ship the above prints without approval. So sure to check junk and spam so our emails don’t go unnoticed or to avoid any delays!

Leaving A Review

How lovely of you!
To do so, simply locate the product you purchased on our website and scroll down to the Review section. Simply click ‘Leave A Review’ and you’re good to go!

Can’t locate an answer to your question?
Message us via the contact form here!

Contact Form