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Facebook @printsbygigi

Email printsbygigii@outlook.com

Our current turnaround is 3 weeks. This applies to both printed and digital orders. This does not include QLD public holidays or annual leave.

If you need your order sooner than this, feel free to purchase our 'Fast Track Priority' option here!

Digital files are emailed to your checkout email as a high quality PNG. Our files can be printed from sizes as small as 6x4”, all the way up to A3.

If you require a file applicable to print larger than A3, please contact us prior!

To print your digital print yourself, simply use a trusted local professional printing company. Officeworks is also a great printer to order with!

Please refrain from using Kmart, Target, Big W or any other retailer who does not specify in print work. We’ve found they alter the colours and quality negatively.

Our prints vary from sizes A5 up to A3. Unfortunately we cannot bigger than A2 or above (hopefully in future!)

All sizes are available in either linen or glossy (see below)

Ah, a question we get asked frequently!

Glossy- Shiny and reflective. Your typical image paper. A smooth feel.

Linen- Our most popular. Matte and textured. A cotton feel.

See our Instagram highlight ‘printed’ for a closer look!

All order related emails are sent automatically via Shopify.

Order Confirmation- Within 5 minutes of ordering. Make sure to check junk/spam. If you still can’t locate it, simply let us know and we’ll try and resend from our end!

Shipping Notification- 2 weeks once order has been dispatched or emailed.

Delivered Notification - 5 to 7 days for Standard Shipping. 1-3 days for Express Shipping.

Have a print idea that you can’t find on the website? We may be able to create it for you!

Just pop us a message on one of our socials and we’ll see if we can come up with something to match your expectations.

For prints requiring approval prior to printing or sending final drafts, you will have one free round of amendments. This means you can tell us any changes you’d like to make to make your print perfect.

If you decide to add on further changes that were not stated in the first round, this will incur a small fee (to cover our time and materials).
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Please note: We fulfil many orders at once, so any changes requested can take up to 7 days to complete. Please bare this in mind regarding timeframes

Exchanges

Not available due to all prints being personalised.

Refunds

Available for the following

- print is damaged in transit

- print is the incorrect colour, design or size

- a spelling or punctuality mistake

The above is applicable if customer has opted for no replacement to be sent.

The following prints require approval via email prior to printing and shipping:

Life Events

Generations

Bestie/Sibling

We cannot ship the above prints without approval. So sure to check junk and spam so our emails don’t go unnoticed or to avoid any delays!

How lovely of you!

To do so, simply locate the product you purchased on our website and scroll down to the Review section. Simply click ‘Leave A Review’ and you’re good to go!